Clear and fair — know exactly what to expect before you buy
KhanDesignTech sells digital design files that are delivered instantly. Because of the nature of digital products, our refund policy is specific. Please read carefully before purchasing.
Since our products are digital files that are delivered immediately after payment, all sales are generally final. We cannot "take back" a file that has already been downloaded, just like a software license.
We will issue a full refund or replacement in the following situations:
All refund requests must be raised within 48 hours of purchase. Requests made after this window will not be considered, except in cases of duplicate payment.
Follow these steps to raise a refund request:
Use the subject line: "Refund Request — [Your Order ID]"
Your registered email, order ID, design name, and a clear description of the issue
Screenshot of the error, corrupted file, or wrong delivery — this speeds up the process
Our team will review your request and reply with a resolution or ask for more details
If your refund is approved, the amount will be returned to your original payment method:
Refunds are processed via Razorpay. KDT does not control the exact timing once the refund is initiated from our end.
If your payment failed but money was still deducted from your account, this is a Razorpay / bank processing issue. The amount is typically auto-reversed within 5–7 business days.
If it is not reversed within 7 days, email us with your bank transaction reference number and we will help escalate it with Razorpay.
We may update this Refund Policy from time to time. The latest version will always be available on this page. Continued use of KDT after changes means you accept the updated policy.
Contact us within 48 hours of your purchase and we will sort it out.